Return and Cancellation Policy – Familywala Services
At Familywala Services, we prioritize your satisfaction and strive to provide exceptional services across various categories, including childcare, home maintenance, wellness, and more. This policy outlines the terms and conditions for cancellations, returns, and refunds.
1. Service Cancellation Policy
Advance Notice: Cancellations must be made at least 24 hours prior to the scheduled service time.
How to Cancel:
Log in to your account on familywalaservices.com.
Navigate to My Bookings > Select the service > Click Cancel.
Alternatively, email us at support@familywalaservices.com with your booking details.
Refund Eligibility:
Full Refund: Cancellations made 24 hours or more in advance.
Partial Refund: Cancellations made 12–24 hours before the service may be eligible for a 50% refund.
No Refund: Cancellations made less than 12 hours before the service or no-shows.
2. Specific Service Categories
A. Home Services (e.g., Cleaning, Repairs, Maintenance)
Cancellations allowed up to 12 hours before the scheduled time.
One-time free rescheduling available.
Emergency cancellations will be reviewed on a case-by-case basis.
B. Wellness Services (e.g., Yoga, Therapy, Fitness Coaching)
Subscription packages can be cancelled within 3 days of purchase if no session has been utilized.
Individual sessions require 24-hour notice for cancellation.
Missed sessions without notice are non-refundable.
C. Training & Skill Development Workshops
Cancellations accepted up to 48 hours before the first session.
No refunds once the workshop has commenced or digital materials have been delivered.
If a workshop is postponed by Familywala, customers may choose between a full refund or rescheduled session.
D. Event & Vendor Bookings (e.g., Birthday Parties, Catering, Decoration)
Full refund for cancellations made at least 5 days in advance.
50% refund for cancellations made within 3–5 days of the event.
No refund for cancellations within 72 hours of the event due to vendor commitments.
3. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.
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4. Exceptional Circumstances
In cases such as:
Service provider unavailability
Technical issues
Unsatisfactory service quality
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Please contact us within 48 hours of service delivery. Our support team will review the case and work towards a fair resolution, which may include partial refunds, service credits, or rescheduling.
5. Contact Us
For cancellations, refunds, or any queries:
📧 Email: support@familywalaservices.com
📞 Phone: +91-8849094702
🌐 Website: www.familywalaservices.com
Note: This policy is subject to change without prior notice. Please refer to our website for the most current version.